Elevated upstream data provider errors

Incident Report for Cognito

Resolved

The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular provider and will continue to work to do so to ensure this does not happen again in the future.
Posted Dec 11, 2018 - 18:59 PST

Update

We are continuing to monitor for any further issues.
Posted Dec 11, 2018 - 17:55 PST

Monitoring

Services are currently operating normally. We are monitoring the situation to ensure that no regressions occur.
Posted Dec 11, 2018 - 17:38 PST

Identified

The upstream provider has discovered the issue and they are working to remedy it as quickly as possible.
Posted Dec 11, 2018 - 17:23 PST

Investigating

We are investigating an increased error rate with an upstream provider. We are in contact with them and are working towards a solution.
Posted Dec 11, 2018 - 17:12 PST
This incident affected: API and Dashboard.
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